Returns and Refunds Policy
Effective date: 22 September 2026
We want you to shop with confidence. This policy is in addition to your rights under the Australian Consumer Law (ACL), which cannot be excluded.
14-day change-of-mind returns
You may request a change-of-mind return within 14 calendar days after delivery. Email info@droace.com before returning anything and include your order number, the item, the reason for return and relevant photos or video.
Change-of-mind conditions
The item must be substantially in its original condition and include all parts, accessories, manuals and original packaging. We may inspect flight logs, serial numbers and the product’s condition. Where permitted by law, a refund may be reduced if handling has diminished the item’s value.
Items we cannot accept as change-of-mind returns
- Personalised or materially altered items
- Items damaged by misuse, a crash, water or improper charging
- Items with a removed or unreadable serial number
- Dangerous or damaged lithium batteries
- Gift cards and items excluded from return by law
These exclusions do not limit remedies available under the ACL for faulty, unsafe, damaged, incorrectly supplied or misdescribed goods.
Return shipping
For approved change-of-mind returns, the customer is responsible for safe, trackable return shipping. If we confirm that an item is faulty, damaged on arrival or incorrect, we will provide an appropriate remedy and cover reasonable, pre-approved return costs.
Lithium batteries
Do not ship a battery that is swollen, leaking, punctured, overheated or otherwise damaged. Contact us first for safety instructions. All returns must comply with the carrier’s dangerous-goods requirements.
Australian Consumer Law remedies
Our goods come with consumer guarantees that cannot be excluded under the ACL. For a major failure, you may choose a refund or replacement. For a minor failure, we may provide a free repair within a reasonable time. Other remedies may also apply.
Refunds
Approved refunds are normally issued to the original payment method. Your bank or payment provider may need additional time to credit the funds.
Contact
Email info@droace.com before returning an item. We will provide the correct return address and instructions.